Patient
Resources

This page has external links to different websites with helpful information. It is regularly updated.

The intention is to provide you with information on how to access nation-wide and local urgent care services, and to compile important resources that Dr Jenny shares with you during the consultation.

Please read the Terms & Conditions page to understand your responsibilities as a consumer.

    • HealthDirect
      Free, 24 hour, 7 days a week service for medical advice. You will speak to a registered nurse who can provide advice, or connect you to a GP for a free telehealth service.
      You can use online symptom checker or call 1800 022 222.
      If you have a hearing or speech impairment, call the National Relay Service on 1800 555 677 and ask to be transferred to HealthDirect.
      If English is not your main language and you need an interpreter, call TIS National on 131 450 and ask to be transferred to HealthDirect.

    • Medicare Urgent Care Clinic
      When you need urgent but not life-threatening medical care (and your GP is unavailable), you can access bulk-billed assessment on walk-in basis at Medicare Urgent Care Clinics.
      There are now 6 locations around Adelaide: Elizabeth, Marion, Para Hills, Morphett Vale, Mount Gambier, Old Port Road.

    • Lifeline
      Tel: 13 11 14
      Anyone experiencing a personal crisis, thinking about suicide or concerned about someone can call this number for support.

    • Urgent Mental Health Care Centre
      This is a free service, open 24 hours a day, 7 days a week.
      Located at 215 Grenfell Street, Adelaide.
      It is available to people aged 16 and over - please check additional eligibility criteria

    • Mental Health Emergency Triage
      Tel: 13 14 65
      This assists with access for crisis and urgent mental health services. It is staffed by mental health clinicians and available 365 days, 24 hours a day.

    • Kids Help Line
      Tel: 1 800 551 800
      Free, private and confidential, telephone and online counselling service for young people aged between 5 and 25.

    • Child and Adolescent Virtual Urgent Care Service (Women’s and Children’s Hospital)
      This is a virtual medical service that provides urgent assessment and advice to children aged 6 months to 17 years.
      The service operates 9:00 am to 9:00 pm, 7 days a week.

    • Early Pregnancy Unit (at Women’s and Children’s Hospital)
      For women between 6 and 14 weeks pregnant who are experiencing some bleeding and have minimal pain. Appointments are encouraged. Please see website for more details.

    • Women’s Assessment Service (at Women’s and Children’s Hospital)
      For women experiencing problems during pregnancy, labour or up to 6 weeks post-partum. This service is on a walk-in basis, 24 hours a day, 7 days a week.

    • Virtual Women’s Assessment Service (at Women’s and Children’ Hospital)
      Staffed by midwives, women who are less than 20 weeks pregnant with urgent concerns can access this virtual service 7 days a week 8 am to 4 pm.

    • Yarrow Place Rape and Sexual Assault Service
      This free and confidential service has 24-Hour crisis response service for recent sexual assault. Please see website for details including age eligibility.

    • 1800RESPECT
      This is a 24-hour national sexual assault, family and domestic violence support service. Please see this FAQ page which includes different ways to contact 1800RESPECT.

    • AskIzzy
      This is a free and confidential website that helps to connect people with crucial support such as housing, food, financial support, counselling, etc.

  • There are now 3 pharmacies in metropolitan Adelaide that are open 24 hours, 7 days a week.

    • National Pharmacies Norwood - 156 The Parade, Norwood 5067

    • Chemist Warehouse Saints Shopping Centre Salisbury Plain - 83 Saints Road, Salisbury 5108

    • Chemist Warehouse Clovelly Park - 1156-1158 South Road, Clovelly Park

    For an up-to-date list, please visit here.

Urgent Care Services

Young People’s Health

Women’s Health

Men’s Health

Mental Health

End-Of-Life Care